Petforhouse.com adopts available high technology and encryption to protect every customer's personal information online/offline. Personal Information is stored in a secure environment protected by a combination of physical and technical measure, only our specific staffs know the information for handling with orders.
Petforhouse.com is a reliable electronic business website to offer best goods and service to customers, will not give out any customer privacy information.

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

If you have purchased commodities from us, you will receive an order confirmation via Email within several minutes. If you did not receive the order confirmation, it may be due to the following reasons:

1.) You may have entered an incorrect Email address.
2.) Please check the spam folder, the order confirmation mail may be there.

If you have any questions about order confirmation, please don't worry, please contact us by service@petforhouse.com or Facebook, we will solve the problem for you.

We accept credit cards (Visa, Master Card, American Express, and Discover) or Paypal.

We can accept credit cards as a payment method.

1) Select your shipping address or create a new one;
2) Enter your card details and click “Submit”;
3) Your payment will be processed and a receipt will be sent to your e-mail address.

Please note that you can try to pay for your order by using a credit card only 10 times per day in order to protect the security of your personal data.

We free ship worldwide! We offer all customers Domestic and International Shipping with tracking.

Currently we can only offer one standard shipping option.

Free Shipping Delivery 10 - 18 Days (Tracking numbers and tracking links will be sent to you via email after shipping.)

Orders are shipped from either our UK, US, Australian or Asia warehouses. The country of shipment will depend on your address and the items you have ordered.

The order is processed soon after placement, so the best solution for you is to place a new order for the additional item.Then orders will be shipped together unless the former orders have been shipped.

Yes, contact us at service@petforhouse.com to make any changes to your shipping details. Please note that you ca not change the shipping address after orders have been shipped.

It depends.For any unpaid orders,you just need to simply log into your account, go to “My Orders” and cancel the unnecessary orders by clicking the “Cancel Order” button.But for paid orders,you can only cancel it before the order status changes to “Processing.”

Please email us if you have any urgent changes,we will make arrangements as soon as possible.

We will accept any returns for all undamaged and unused items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases .

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at service@petforhouse.com and we will respond within 24 hours to assist with the process.

We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you.